FICA / Source-of-Funds for SA Sportsbooks (2025 update)
Stuck on “pending verification”? This is the practical, SA-first walkthrough to pass FICA and source-of-funds with fewer retries—what reviewers look for, what actually passes, and how to fix stalls.
Quick Checklist & Progress
Your progress saves locally on this device (localStorage).
What Reviewers Actually Check
- SA ID/passport: clear photo, name, DOB, ID number.
- Selfie/face-match if requested (good light, same person).
- Full name + street address + a recent date (usually ≤ 3 months).
- Bank/utility/municipal letter with the above visible.
How to Pass FICA (Quick)
Documents That Pass vs. Fail
| Use this (passes more often) | Instead of this (often rejected) |
|---|---|
| OK Full-page SA ID/passport (no fingers cutting edges) | Fail Cropped/tilted/low-resolution ID pictures |
| OK Bank/utility statement with name + address + date (≤ 3 months) | Fail PDFs without address/date, “welcome” emails |
| OK Bank statement showing salary inflow + your name/account | Fail Heavily redacted statements hiding name/inflows entirely |
Bank Statement Tips (Capitec, FNB, ABSA, Nedbank, Standard)
- Export a PDF from your bank app/portal so name & account appear on each page.
- Provide 1–3 months for source-of-funds when requested.
- If your bank PDF lacks address, use a utility/municipal bill for Proof of Residence.
- Keep files under ~10 MB; use PDF/JPG; avoid HEIC.
- You may redact unrelated lines—but keep name, account, address, inflows visible.
Operator Review Timelines (Indicative)
Typical windows reported by readers and support chats. Times depend on queue, document clarity and whether source-of-funds is requested. Use these as a guide, not a promise.
| Operator | Weekdays (clear docs) | If source-of-funds requested | Weekends / holidays | Notes |
|---|---|---|---|---|
| 1xBet | ~2–24h | ~24–48h | Slower (up to 48–72h) | Faster during office hours; keep files crisp. |
| Betwinner | ~4–24h | ~24–48h | ~48h+ | Bonus terms can slow cashout; read first. |
| YesPlay | Often same-day | ~24–48h | Next business day | ZA-first support; Instant EFT friendly. |
| 20Bet | ~4–24h | ~24–48h | ~48–72h | Wallet/crypto routes help once verified. |
We update windows as readers send us outcomes. If yours differs, tell us via the About page.
Province Nuances (Proof of Address)
- Municipal accounts (rates/water/electricity) are widely accepted when they show name + street address + date.
- Body corporate / landlord letters may be accepted if on letterhead with contact info and a current date.
- Rural addresses: if you lack formal utility bills, a bank letter confirming your address (dated) can work.
Operators ultimately decide—always read their on-site instructions.
Clean Examples (Swap in your redacted screenshots)
“Pending Verification” — Common Fixes
- Name mismatch: change your sportsbook profile to match ID exactly.
- Address date too old/missing: upload a newer bank/municipal/utility letter (≤ 3 months).
- Illegible files: re-shoot on a flat surface with indirect light; avoid reflections.
- Timing: try weekday office hours; ask support to prioritise if urgent.
- Wrong file type: prefer PDF/JPG; some portals reject HEIC.
Source-of-Funds — Examples That Usually Work
- Salary: bank statement showing employer deposits (your name visible).
- Self-employed: client payments in statements; add invoice/contract if asked.
- Investments: statement showing dividend/interest or sale proceeds.
- Gifts: statement + short note if requested by support.
Keep explanations short and consistent with the documents.
Privacy & Redaction
- Only share what’s requested. You can blur unrelated lines; keep name, address, account, dates, inflows readable.
- Prefer official bank PDFs to third-party aggregators.
- Never send passwords or full card numbers. Confirm unusual requests via on-site support.
After You’re Verified
Once verified, deposits/withdrawals usually move faster (subject to checks). If you’re playing bigger tickets, start here:
By Alex.
FAQ — FICA for SA Sportsbooks
How long does FICA take?
It varies by operator and queue. Many reviews complete during weekday office hours if documents are clear and current.
Do I need source-of-funds for small deposits?
Sometimes only after larger withdrawals or at the operator’s discretion. If asked, provide a bank statement with your name and inflows.
My proof of address has my name but no street address—will it pass?
Unlikely. Use a document that clearly shows name, street address, and a recent date (bank/utility/municipal letter).
Can I blur transactions?
You may redact unrelated lines, but keep your name, account, balances and inflows visible—otherwise reviewers can’t confirm the source.
FICA approved but Instant EFT fails—what now?
Payments can fail for unrelated reasons (app timeouts, card limits). See the dedicated Instant EFT guide.